Customer rights
The customer confirms permission to reproduce every submitted photo, design, logo, trademark, name and likeness.
Production responsibility
Artwork + proof policy
The proof is the final checkpoint between the submitted idea and the product we manufacture.
Last updated September 12, 2026
Prepress scope
We check production readiness but do not guarantee proofreading, legal compliance, barcode function or factual accuracy.
Proof responsibility
The customer must review spelling, contact information, QR codes, dimensions, quantities, placement and cut paths before approval.
Color expectations
Digital proofs do not guarantee exact physical color. Material, finish and lighting affect appearance; request a printed sample for critical matching.
Cut + safe areas
Small shifts can occur during printing and cutting. Thin borders and important details placed too close to trim may not reproduce evenly.
Changes after approval
Approval authorizes production. Changes, cancellations or corrections requested afterward may be unavailable or require a complete reprint at customer cost.
Proof waiver
When an eligible proof-waiver option is selected, the customer accepts the submitted file, spelling, size and layout without a digital proof.
File retention
Production files may be retained for support and reorders, but customers should always keep their own editable originals and approved copies.
Need the next step?
Get the right information before your order enters production.
Artwork + proof policy answers
Frequently asked questions
Clear answers before you upload, approve or order.