Refund policy
Custom products are generally final sale after production begins. Read the cancellation, defect and damage rules.
Read policyClear expectations
Policies
The policies below explain ordering, artwork approval, custom-product refunds, shipping, privacy and use of the website.
Shipping policy
Review production timing, delivery, address changes, lost packages, damage claims and RGV pickup.
Read policyPrivacy policy
See what information the website collects and how Shopify, payment, shipping and AI service providers may process it.
Read policyTerms of service
Review order acceptance, payments, intellectual-property responsibilities, website use and limitations.
Read policyArtwork approval
Understand proof approval, color expectations, cut lines, proof waivers and customer artwork responsibility.
Read policyAccessibility
Read our commitment to a usable website and how to report an accessibility barrier.
Read policyNeed the next step?
Get the right information before your order enters production.
Policies answers
Frequently asked questions
Clear answers before you upload, approve or order.