Custom products
Custom, personalized, printed, cut, proofed or made-to-order products are final sale once production begins.
Custom-order protection
Refund policy
Because custom products are produced to your specifications, they cannot be handled like unused retail merchandise.
Last updated September 12, 2026
Cancellation requests
Contact us immediately. A cancellation may be approved only before artwork labor, material preparation or production begins. Completed services and processing costs may be deducted.
Proof approval
Customer-approved spelling, dimensions, layout, color direction and cut paths are not eligible for refund because of a later preference change or overlooked proof error.
Verified production errors
If we produce an order differently from the approved proof or confirmed specifications, notify us within three business days with photos and the order number.
Damage or shortage
Keep all products and packaging. Send photos of the box, shipping label, damage and full quantity received within three business days.
Color + material variation
Reasonable variation between screens, proofs, batches, finishes and lighting is not a defect. Critical colors require a paid or approved physical sample before production.
Customer-provided information
Incorrect sizes, addresses, files, spelling or specifications submitted or approved by the customer are not production defects.
Available remedies
After review, the appropriate remedy may be correction, reprint, replacement, store credit or refund. Do not discard or return items unless instructed.
Need the next step?
Get the right information before your order enters production.
Refund policy answers
Frequently asked questions
Clear answers before you upload, approve or order.