Support

Frequently asked questions.

Search for what you need, or browse by category. Every answer links to the full policy when there is one.

Ordering

Do I need to request a quote?: No. Every product prices live as you configure it. For unusual sizes, specialty materials or very large volumes, contact us and we'll build a custom order.
Can I change an order after paying?: Sometimes. It depends on whether artwork work has started, whether a proof has been approved, and whether production has begun. Cancellation & Order Changes
Can I reorder previous artwork?: Yes. Files you upload are saved to your account artwork library so you can reorder without re-sending anything. Reprints reproduce the originally approved specifications.

How do I upload my artwork?: Upload it directly in the product configurator during the artwork step, or send it to us after checkout. Every order is matched to its artwork before proofing.
What file types do you accept?: Vector PDF, SVG, EPS and AI where supported are preferred. PNG, JPG and JPEG are accepted when the resolution is high enough at final print size — around 300 DPI where practical. Artwork Guidelines
My logo looks sharp on my phone — is that enough?: Not always. Artwork can look perfect on a small screen and still be too low resolution when printed at physical size. Our automated file checks are informational; the digital proof is the final review.
What if my file isn't print ready?: Add artwork cleanup, vector conversion or design assistance in the configurator and our team preps the file for you.

What is the difference between gloss and matte lamination?: Both add a protective layer over the print. Gloss is shiny and makes colors look richer; matte is non-reflective and softer looking. Durability comes from the laminate itself, not the sheen.
Do holographic decals have a lamination option?: No. Holographic decals are supplied as configured and do not offer a separate lamination add-on. Custom Product Terms
Do banners have lamination?: No. Lamination is offered on custom decals and wall graphics only.
How long do decals last outdoors?: It depends on the material, the surface, sun exposure and climate. Lamination helps, but we do not publish a fixed durability guarantee.

Are your labels safe for food packaging?: You are responsible for confirming suitability for your packaging and contents. We do not make food-contact compliance claims unless specifically verified for your order.
How should banners be installed outdoors?: Secure every grommet, share the wind load evenly, and take banners down in severe weather where practical. Wind is the most common cause of banner failure.
What wall surfaces work for wall graphics?: Clean, dry, smooth and fully cured painted walls work best. Fresh paint, texture, dust, moisture or damaged paint can prevent adhesion. Surface prep is the customer's responsibility. Custom Product Terms

Do tents need to be anchored?: Always. Outdoor structures must be weighted or staked, and taken down in unsafe wind or weather. You are responsible for setup and for local event requirements.
Will every printed panel match exactly?: Printed fabric appearance can vary slightly between panels and fabric types. This is normal in dye-based fabric printing.

Do I receive a proof?: Yes. Custom orders receive a digital proof to review before anything is printed. Nothing goes to production until you approve it. Proof Approval Policy
What happens if I approve a typo?: If the error was visible on the proof and the proof was approved, it generally does not qualify as a production defect, subject to applicable law. Read every word before approving.
Will the printed color match my proof exactly?: Screens emit light and printing uses ink on a physical material, so exact matching is not possible. A proof confirms layout, content, size and general color intent. Color & Print Tolerances

When does production begin?: Once payment is received, usable artwork is in hand, required order information is complete, and any required proof is approved. Production & Turnaround
What does same-day production mean?: It refers to manufacturing eligibility — how quickly we can make the order — based on product, size, quantity, print-ready artwork, approval and available capacity. Same-Day Production
Does same-day mean same-day delivery?: No. Same-day production does not include carrier transit time. Shipping begins after production finishes.

Do you ship nationwide?: Yes, we ship eligible products nationwide. Cost is calculated at checkout from the product, weight, package size, destination and shipping method. Shipping & Delivery
Can I pick up my order instead?: Local pickup is available on eligible orders. Wait for the Ready for Pickup notification before arriving. Local Pickup
My package arrived damaged — what now?: Keep the box, packing material and product, photograph everything, and contact support with your order number.

Are custom products refundable?: Custom products generally are not returnable for reasons like a change of mind or an incorrect selection, because they cannot be resold. Production errors are a different story and we review those. Refund & Reprint Policy
What if my print is wrong or defective?: Contact support with your order number and clear photos. Depending on the situation, remedies can include a reprint, replacement, store credit, partial refund or refund.

Send us the details of your project and we'll get back to you.