Production timing
Production for all products takes 1–2 business days after payment and ready-to-print artwork, or after required proof approval. Shipping transit time is additional.
Delivery expectations
Shipping policy
Production time and carrier transit are separate. A fixed event or installation date must be confirmed before ordering.
Last updated September 30, 2026
Production and delivery
Production for all products takes 1–2 business days after payment and ready-to-print artwork, or after required proof approval. Shipping transit time is additional.
Shipping estimates
Carrier estimates are not guarantees. Weather, peak volume, incorrect addresses and carrier disruptions may cause delays outside our control.
Tracking + split shipments
Tracking begins when the carrier scans the package. Large or multi-piece orders may ship in separate boxes on different schedules.
Address accuracy
Customers must provide a complete deliverable address. Contact us immediately about a correction; rerouting and reshipping charges may apply.
Lost or delivered packages
Report concerns promptly. We may require a carrier investigation, delivery confirmation, photos or other documentation before a remedy is considered.
Shipping damage
Keep the item and all packaging and photograph the damage, outer box and shipping label within three business days.
RGV pickup
Pickup orders are released after ready confirmation. Identification or order information may be required, and unclaimed orders may be subject to storage limits.
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Shipping policy answers
Frequently asked questions
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