Support / Policy
Cancellation & order changes.
Custom manufacturing moves quickly. What can be cancelled or changed depends on where your order is in the process.
Last updated August 23, 2026
Where is my order in the process?
Before work begins
If we have not started artwork preparation or production, cancellation may be possible. Contact support as soon as possible with your order number.
After design or artwork work begins
Artwork, cleanup, vector conversion and design fees may be non-refundable once that work has been performed, because the time has already been spent.
After proof approval
Once a proof is approved, the order is released toward production and cancellation may be limited.
After production begins
Custom-manufactured products may no longer qualify for cancellation or refund once materials have been printed or cut.
We cannot promise cancellation at any particular production stage. Reach out early and we will tell you honestly where your order stands.
Changing an order
Requests to change artwork, quantity, size, material, finish, shipping or production speed may change:
- Price
- Turnaround
- Ship date
A change may also require a new proof and a new approval before production can continue.
Still have a question about your order? Our team answers fast.
Contact support