Shipping & delivery.

How shipping cost is calculated

Shipping is calculated at checkout based on:

• The product
• Weight
• Package size
• Destination
• The shipping method you select

Production time and transit time are separate

The shipping method you choose controls transit only. It does not speed up manufacturing.

Tracking

When tracking is available, you receive tracking information after your order ships. You can also check progress on the order status page.

Carrier delays

Once a shipment is transferred to the carrier, delays can occur that are outside our direct control. We do not promise carrier arrival dates unless a guaranteed service was specifically purchased.

Address accuracy

You are responsible for entering an accurate, complete shipping address. Incorrect addresses can result in additional charges for:

• Rerouting
• Reshipping
• Returned packages

Lost packages

If tracking stops updating or a package is marked delivered but not found, contact support with your order number. We will help open a carrier trace and work with you on the next step once the carrier responds.

Damaged packages

Keep the outer box, all packing material and the product, and photograph everything before moving or discarding anything. Carrier damage claims usually require that evidence.

Oversized and multi-box products

Products such as tents, frames, retractable stands and large displays may ship separately from the rest of your order, arrive in multiple boxes, or incur oversized or freight shipping charges.